You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you wish to return an item, please email firstname.lastname@example.org to notify us that you wish to return the item. Once we have received your request we will notify you of the return address or arrange shipping if necessary.
You should expect to receive your refund within three weeks of returning your package, however in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We are happy to combine shipping for multiple items as we don't think it's right to make a profit off shipping, infact we subsidise part of the shipping bill. Make the most of our low shipping rates, and combine multiple items in one transaction.
We can ship to virtually any address in the world. Please note that all items are posted from our warehouse in Brisbane Australia. All international orders are sent via air express and could take up to 2 weeks to arrive, however items usually arrive sooner.
All items are usually dispatched within 1 business day of placing your order, orders received by 2pm AEST will usually be posted sameday
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.